Privacy Policy

This Privacy Policy explains how HAREUGO LLC (“HAREUGO,” “we,” “us”) collects, uses, shares, and protects information when you use the HAREUGO platform.

1. Information We Collect

Account Information

Name, email address, password, role (customer or professional), and other details you provide when creating and managing an account.

Professional Information

Business or professional profile details, services offered, pricing, availability, portfolio images, and licensing/qualification information provided by professionals.

Booking Information

Details of appointments requested, scheduled, or completed through the platform, and related communications.

Payment-Related Information

Payments are handled by our third-party payment providers. We may receive limited transaction information (such as amount, status, and identifiers) but do not store full card numbers.

Device / Usage Information

Technical information such as device type, browser, IP address, and how you interact with the platform, collected to operate and improve the service.

2. How We Use Information

• To operate, provide, and maintain the HAREUGO platform;
• To enable professional discovery, booking, and account management;
• To process membership subscriptions and, where enabled, customer payments;
• To communicate with you about your account, bookings, and support requests;
• To protect the platform and prevent fraud or misuse; and
• To comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share information only as needed to operate the platform, including with:

• Service providers who help us run the platform (such as hosting, email, and analytics providers), under appropriate confidentiality obligations;
• Payment processors to process membership and customer payments;
• Customers and professionals as necessary to facilitate a booking (for example, sharing relevant booking details); and
• Authorities or others where required by law or to protect rights, safety, and the integrity of the platform.

4. How We Protect Information

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We retain information for as long as needed to provide the platform, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or de-identify it.

6. Your Rights

Depending on your location, you may have rights to access, correct, update, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. You may also update much of your account information directly within the platform.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and, where appropriate, provide additional notice.

8. Contact

Questions about this Privacy Policy can be directed to [email protected].

HAREUGO LLC — 6101 Harnessmaker Court #103, Virginia Beach, VA 23464