Refund Policy

HAREUGO provides a technology platform connecting customers with independent service professionals.

Because HAREUGO does not provide the underlying professional service, refund requests relating to a professional service may depend on the professional's cancellation and refund terms.

Professional Membership Refunds

The HAREUGO professional membership costs $10 per month. Subscription payments are generally non-refundable once a billing period has begun, except where:

• required by applicable law;
• HAREUGO determines that a refund is appropriate; or
• a payment was made in error or improperly charged.

Cancelling a membership stops future recurring charges but does not automatically create a refund for a previous billing period.

Customer Booking Refunds

For services provided by independent professionals, customers should review the professional's cancellation and refund terms before booking.

If a customer believes they are entitled to a refund because of a cancelled appointment, failure to provide a booked service, duplicate charge, or other payment issue, the customer may contact HAREUGO at [email protected].

HAREUGO may request information about the transaction and appointment in order to investigate the matter. Where appropriate, customers may also be directed to the applicable professional or payment provider.